Privacy Notice

Last Updated: May 24th, 2018

At ΘΑΛΕΙΑ & ΓΕΩΡΓΙΟΣ ΒΑΡΔΑΚΗΣ ΟΕ, we are committed to protecting and respecting your privacy. Please read this notice as it contains important information about how we use personal data that we collect from you or that you provide to us.

Information & Consent

This Privacy Notice describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”), in conjunction with your access to and use of our booking system.

By reading this Privacy Notice, the user is hereby informed on how we collect, process and protect personal data furnished through the booking engine.

The User must carefully read this Privacy Notice, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to ΘΑΛΕΙΑ & ΓΕΩΡΓΙΟΣ ΒΑΡΔΑΚΗΣ ΟΕ.

When this notice mentions “booking system,” “booking engine,” “system,” “website,” “platform,” “app,” “webapp,” “services,” “online services,” it refers to all pages and functions under https://pelionesties.reserve-online.net/ unless specified otherwise.

By accessing the platform or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this notice from time to time. You should check this notice frequently to ensure you are aware of the most recent version.

Identity

When this notice mentions “we,” “us,” or “our,”, “data controller,”, “controller,”, it refers to ΘΑΛΕΙΑ & ΓΕΩΡΓΙΟΣ ΒΑΡΔΑΚΗΣ ΟΕ.

Data Controller

ΘΑΛΕΙΑ & ΓΕΩΡΓΙΟΣ ΒΑΡΔΑΚΗΣ ΟΕ operates this booking system through a data processor, as explained below. For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information. We are:

Pelion Esties “ΘΑΛΕΙΑ & ΓΕΩΡΓΙΟΣ ΒΑΡΔΑΚΗΣ ΟΕ”
Kala Nera, Pelion
37010, Volos
GR

Data Processor

WebHotelier operates this booking system on behalf of ΘΑΛΕΙΑ & ΓΕΩΡΓΙΟΣ ΒΑΡΔΑΚΗΣ ΟΕ and is committed to protecting the privacy of the users of this system. WebHotelier is:

Revplus Hellas S.A.
5th Km Rhodou-Lindou Ave.
851 00, Rhodes
Greece

For the purposes of the GDPR, where WebHotelier processes your personal data on behalf of ΘΑΛΕΙΑ & ΓΕΩΡΓΙΟΣ ΒΑΡΔΑΚΗΣ ΟΕ, WebHotelier is the the Data Processor. When this notice mentions “data processor,” “processor,” “WebHotelier,” it refers to WebHotelier Technologies Ltd.

WebHotelier is a certified PCI-DSS Level 2 Service Provider audited quarterly by Sectigo Limited.

The User may contact WebHotelier's Data Protection Officer:

Data Protection Officer
dpo@webhotelier.net

Obligatory nature of providing the data

The data requested in the forms accessible from the booking engine are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.

Personal data we collect and process

This will include:

  • personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our booking engine;
  • financial details in order to process your booking when we require pre-payment;
  • details of transactions you carry out through our booking engine and details of the fulfilment of your orders.
  • our data processor may only collect and process personal data collected and/or processed on behalf of us in accordance with our instructions. WebHotelier cannot process it in any other way or for any other purpose.

We grant permission to our data processor:

  • to use your personal information for reserving rooms and/or other services for you at ΘΑΛΕΙΑ & ΓΕΩΡΓΙΟΣ ΒΑΡΔΑΚΗΣ ΟΕ;
  • to pass on your financial details to ΘΑΛΕΙΑ & ΓΕΩΡΓΙΟΣ ΒΑΡΔΑΚΗΣ ΟΕ and/or appropriate third party (for example, credit card company) for the purpose of confirming or paying for a booking;
  • to use your information for marketing purposes (where you explicitly agree to this); and
  • to pre-complete forms and other details on our website to make your next visit to our booking engine easier (e.g. when amending or cancelling a booking).

Social Login:

In the event of registration and/or access through a third-party account, we may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above.

Third-party data (e.g. book for a friend)

In the event that the User provides third-party data, they declare that they have the third party’s consent and undertake to provide the interested party -the data holder- with the information contained in this Privacy Notice, duly exonerating us and our data processor from any liability in this regard. However, we may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.

Sensitive Data

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).

Use of Services by Minors

The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.

Purpose of processing personal data

Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:

  • To manage the bookings made, including payment management (where applicable) and the management of the user’s requests and preferences.
  • To manage registration in loyalty or membership programs, as well as obtaining and redeeming points.
  • To manage the User’s contact requests with us through the channels provided to this end.
  • To manage the sending of personalised commercial communications from us, by electronic and/or conventional means, in cases in which the User expressly consents.
  • To manage the provision of the contracted accommodation service, as well as additional services.
  • To manage surveys and/or evaluations regarding the quality of the services provided by us and/or the perception of its image as a company.

Data Retention

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.

The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services or if you have a booking that has not yet been fulfilled)
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
  • Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)

Legitimate interest for processing your data

The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.

Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.

To revoke such consent, the User may contact us through the appropriate channels.

By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.

Data Disclosure

We will use and disclose Personal Data as we believe to be necessary or appropriate:

  • to comply with applicable law, including laws outside your country of residence;
  • to comply with legal process;
  • to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements;
  • to enforce our terms and conditions;
  • to protect our operations;
  • to protect the rights, privacy, safety or property of our own, you or others; and
  • to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.

International transfers of personal data

We may transfer your personal information to our data processor(s) or/and sub-processor(s) based outside of the EEA for the purposes described in this notice. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘ Privacy Shield’ scheme).

Our data is stored in the cloud using Amazon Web Services in N. Virginia, USA and in Frankfurt, Germany. If you are accessing any of our systems from outside the USA, you acknowledge that your personal information may be transferred to the USA, a jurisdiction which may have different privacy and data security protections from those of your own jurisdiction, to be processed and stored.

User's Responsibility

The User:

Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.

Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to us for the purposes indicated.

Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.

Exercise of Rights

The User may contact us at any time free of charge, to:

  • To obtain confirmation about whether or not personal data concerning the User are being processed by us.
  • To access their personal details.
  • To rectify any inaccurate or incomplete data.
  • To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
  • To confirm revocation of consent.
  • To obtain from us the limitation of data processing when any of the conditions provided in the data protection regulations are met.
  • To request the portability of your data.

Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority.

Security Measures

We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.

Privacy Policy of Pelion Esties G.P.

The company ‘THALEIA and GEORGIOS VARDAKIS G.P.’ acknowledges and respects the rules on the protection of natural persons with regard to the processing of their personal data, and therefore drafted and communicated this personal data protection policy, in accordance with the provisions of the national, European and international law with regard to the processing of personal data.

By means of this policy, the company under the name ‘THALEIA and GEORGIOS VARDAKIS G.P.’, and the distinctive title ‘PELION ESTIES’ lays down and discloses the conditions under which, in its function as ‘Controller’, as defined by law, processes your personal data, which it collects, when you enter into transactions at its venues, as well as when you visit its website or mobile applications.

Scope

This personal data protection policy is compliant with the provisions resulting from the European Regulation (EU) 2016/679 and all other relevant applicable legislation. This personal data protection policy shall apply for the transactions of any natural person with the company as well as for the information provided through the company and its website.

The website www.pelion-villas.com is the website of the company, through which the company informs its clients on the services provided. Through the website, the customer may proceed to book either by being redirected to our page on the website of the company ‘Booking.com’ or by remaining at our website. Therefore, the personal data protection policy which shall apply while booking or navigating through our website is that of ‘Booking.com’ or ours. This personal data protection policy shall not apply for information which is collected through any other website. We are not responsible for information that is collected through other websites and we suggest that you read the personal data protection policy of all websites you visit.

What does personal data mean?

‘Personal data’ means information which may be used to identify a natural person (e.g. name and surname, telephone number, VAT number etc.).

What does processing personal data mean?

‘Processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Is provision of personal data mandatory?

We make sure to collect only your personal data which are absolutely necessary for the purpose intended, and particularly:

  1. Name and surname, father’s name, date and place of birth, citizenship, address, VAT number, date of arrival and departure. These data are collected for the company to comply with its legal obligations and for the execution of the service contract.
  2. The telephone number and possibly the e-mail address are collected and serve the execution of the service contract. These data are collected and may be used for sending you offers or updates, only with your consent.
  3. The abovementioned information (1) and (2) will also be registered in a special book of events kept in our accommodation to enable tracing and informing contacts if a COVID-19 case is confirmed.
  4. Credit card details are subject to processing for the performance of the service contract, namely to ensure the booking of a room and the fulfillment of the customer's obligation to pay the fee for the services received.
  5. Special preferences are collected, with your consent, for the purpose of providing better services and a pleasant staying for the customer, during the execution of the service contract.
  6. Complaints are collected for the evaluation of our services, as well as to detect and correct errors and to improve the quality of services provided.
  7. Data on the number of visits of our website.
  8. Your username on social media, if you interact with us via those media, to help as answer your comments or questions.

How are your data used?

The company processes your personal data to:

  • Fulfill the contractual obligation, in order to perform the sale of services, to satisfy its legitimate interests and to ensure its smooth functioning, to comply with its legal obligations and to be able to carry out or to contest legal obligations.
  • Create a user account on its website.
  • Stay in contact with its clients.
  • Send information material (newsletter). With your consent, we will able to use your personal data to inform you about our products, services and actions via e-mail.
  • Protect public health.

What is the legal ground for the processing of your personal data?

The data protection regulation defines the reasons why the company may collect and process your personal data. These reasons are the following:

  • the performance of the contract to which you are a contracting party
  • meeting the legitimate interests of the company
  • complying with the legal obligations of the company
  • your consent, for the reasons it is given.

Who receives your data?

Access to your data shall be provided to competent supervisory authorities, to the members of the company for which it is strictly necessary, which is bound to respect confidentiality, and to businesses collaborating with us, or to third service providers, who process your data as carrying out the processing on our behalf and following our orders and under the condition of always respecting confidentiality and particularly to:

  • Providers of IT services and providers of accounting services
  • Credit and financial institutions in the European Union, which are licensed and operate legally.

The abovementioned providers take measures to protect personal data, as well, and process your data following strictly our express written order.

How do we ensure that the Processors respect your data?

The processors are bound by a contract with the company:

  • To respect confidentiality,
  • Not to send data to third parties without the approval of the company,
  • To take appropriate security measures,
  • To comply with the legal framework with regard to the processing of their personal data, and in particular the Regulation (ΕU) 2016/679.

How long do we keep your data?

We keep the above data, for as long as required by the national and European law, until the completion of the sales and purchase agreement or provision of services, in paper or in electronic form and moreover, for as long as required after it expires, namely until the completion of the limitation period of the right of the Greek State to carry out regular inspections and to impose fines for related violations. In case of any legal action of any kind involving the undersigned directly or indirectly, the abovementioned time limit shall be suspended throughout the proceedings and until an irrevocable court decision has been taken.

Are your data safe?

To ensure the security of your personal data, the company takes all technical and organizational measures to protect its paper and electronic files, from accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unlawful processing.

In all cases, you have complete control of your personal data, which are provided and received for the abovementioned purposes.

The company will not offer for sale, will not transfer in any way and will not disclose personal data of its clients to anyone, without their consent, except for the competent authorities, if it is required by the law.

What are your rights to the access and management of your personal data and your options?

According to the provisions of the national, European and international law, you have the right to ask:

  • For a copy of personal data, which are or were subject to processing (right of access)
  • To raise any objections at any time and to oppose the processing of data related to them (right of objection),
  • To request correction (right of correction) or deletion of his data (right of deletion), provided that it is not contrary to legal provisions
  • To ask the company for direct transmission of their data to another controller (right to data portability).

The abovementioned actions are carried out by us, after the submission and identification of your request, and within a reasonable time, which does not exceed 30 days.

Sending e-mails and newsletter

You may allow us or not to send you e-mails and newsletters for advertising purposesat any time. You may withdraw any consent you gave with regard to the processing of your personal data, under the condition that it is not contrary to the law or our legitimate interests. We will comply with your wish, within a reasonable time.

How can you contact us?

If you have any questions or remarks regarding this personal data protection policy or you wish to update your information that we keep, or your preferences, please contact us at our e-mail address: info@pelion-villas.com.

If you wish to complain on how your personal data are processed, please contact the Controller at info@pelion-villas.com.

If our answer does not satisfy you or you believe that we do not process your personal data in accordance with the law, you may complain to the Hellenic Data Protection Authority (www.dpa.gr, Kifissias 1-3 Athens, +302106475600).

The applicable legislation is the Greek legislation, as laid down in the Regulation (ΕU) 2016/679on the protection of natural persons with regard to the processing of their personal data, and in general, the national and European legal and regulatory framework with regard to the protection of personal data. The courts of Larisa are competent for any disputes.

This policy may be updated from time to time, due to changes in the relevant legislation or to changes in the company’s structure. Therefore, we encourage our clients/users to check this website regularly to stay informed about updates on confidentiality practices.